In Roscutong, we ensure that the experience of shopping is seamless and risk-free. For any product, you may wish to return owing to unsatisfactory reasons. Return and refund policies are applicable for such products. The process in detail includes:
We may accept returns of an item that was delivered faulty or misdescribed within 7 days from the date of delivery. The item, packaging, and accessory material should be in original condition to qualify for return. Once we have received and inspected the returned item, we will contact you about what to do next.
Please note that the only returns we accept are defective or incorrectly shipped due to our fault. We cannot consider returns based on a change of mind or due to damage as a result of misuse.
Once your return has been accepted, we will begin the process of issuing a refund. We only issue refunds by direct bank transfer, so we will require you to send us your bank details so we can send the refund directly into your account.
Please note that no cash refunds are given. The refund will be processed in 14 working days from our side after receiving your bank details. We will contact you once the refund is successful.
If you have any questions or need help with a return or refund, you can contact us at [email protected]. And we are here to help; we'll resolve your concerns and work together on how to resolve them.
