Privacy Policy

We are committed to respecting your privacy and protecting the personal information that you give us. Our privacy policy explains how we will deal with your data, why we collect it, and how we use it in compliance with Hong Kong's PDPA.

Information We Gather

When you engage with our website or make a purchase, we may collect kinds of personal information as follows:

• Personal Data: This involves information about the person such as name, email address, and phone number, amongst other information that you may choose to provide while requesting forms, or signing up for specific services.
• Transaction Data: This includes order history as well as product preference data, to process your requests.
• Browsing Data: Cookies and related technologies gather information about how you interact with our site, for example, which pages you view and how long you spend on the site. Such data is generally used to improve your experience of the internet.

Why We Gather Data

We collect personal data only for purposes connected with your interaction with Roscutong. This may include:

• Order Fulfillment: To process your orders and deliver orders as soon as possible.
• Enhancing the User Experience: Your choices will dictate the kind of content that is curated for you as well as a superior browsing experience.
• Communications: We will be using your contactable information to answer your queries, send a notification, or keep you abreast of new features or products.
• Compliance with Applicable Laws or Regulations: There could be instances wherein we would be required to hold onto some of this information to comply with applicable laws or regulations.

How We Use the Information You Provided

To use your information responsibly only to serve the purposes above, we maintain secrecy over the data we collect, and no third parties to whom it is provided, except such disclosure is necessary to provide a service for example, to deliver your order or process payments.

We may engage trusted third-party service providers to help with services such as logistics, customer support, or website maintenance. Those providers have contractual obligations to us to comply with confidentiality agreements and are not permitted to use your data for any purposes beyond that relevant to the engagement.

Your Rights

As a website user, you have certain rights associated with your personal data. These include:

• Access: You may at any time request to access the personal information we have collected about you.
• Rectification: If you have a ground that we hold some information about you is wrong or at least outdated, you may request for rectification of that information.
• Right to Withdrawing Consent: You have the right to withdraw consent for collection or using your personal information, anytime. This may limit our capacities for the kind of services we may provide. We respect that; we will interact with you as per your decision.

To invoke any of these rights, contact us at [email protected] and we shall respond thereto, in due course.

Security of Data

We protect your information with reasonable measures to safeguard against unauthorized access, misuse, or loss. For transactions, our website uses secure encryption, and we review our practices continually to ensure they are up-to-date.

Retention of Data

We will keep your personal information for as long as it is necessary to complete the purposes for which it was collected, or for such period as may be required by relevant legislation. Data will be securely deleted or anonymized once no longer needed.

Third-Party Links

Our website may contain links to third-party websites. Please be aware that Roscutong does not operate or control the privacy practices of such third-party websites. We encourage you to read and review their privacy policies before disclosing any personal information.

Alterations to This Policy

We can update this Privacy Policy from time to time. Changes will be published on our website. Let's ensure that you stay updated with changes periodically.

Contact Us

If you have concerns or questions about this Privacy Policy and how we manage your personal information, you may reach us at [email protected]. Let's talk.